Policies & Procedures

  • Testimonial
  • Return Policy
  • Shipping Policy
  • Upkeep

Testimonial

Jonathan Gomes

This place is fabulous. Bought a brand new glove and sent it to the glove whisperer. Ready to play as soon as it was returned!! 3 gloves and will always go back!!

  • Rhonda Wilkins Strange
  •  Top notch service! Had a brand new glove back in my daughters hands ready for the field in 3 days. The personal phone call and attention was super surprising as most businesses don't offer in this day and time! I have recommended many times and will use again!
     
    Mason & Jim:

    Phil loves his glove. We showed it at the next game and we have two members one a Board member, lance Hoffman, Co-Founder of Mama Chia sending his glove to you and the other a former Board Member, Greg Lund, Manager of our 2015 55+ World Series team going on October 24-29th to Phoenix. The word is getting out to our 60+ members. We posted your info on our Sponsors/Links external web page site for the public to see as well. We get a lot of traffic. We get many who want to sponsor and we very seldom endorse a company but we are endorsing your company.

    Well done and thank you

    Chairman & CEO

    My son Josiah, I'm sure is a lot like yours. That is if your son loves to play baseball, cannot wait until he gets his new glove but just hates breaking it in. So what can you do? I've heard of just about every method under the sun to break in a new glove. Most sounded like wives tales or mad science. Then I heard about "The Glove Whisperer", sounded good but had to be expensive. I took a chance and called Mason and it was obvious that he knew his craft well and to my surprise his price is very reasonable and a quick turn around. He gives great customer service by asking about the players position, hand size etc. Most importantly the glove returns to you game ready and Mason tells you how to keep your glove in top condition. We're on our 2nd glove with Mason and Josiah loves it.
     
    From a coach & dad, George
    La Habra California
     
     
    I met Mr. Jenkins at the World Baseball Coaches Convention in 2014. Once I got back home I sent him my sons new All star Catchers mitt, and within a couple days I received it back and WOW it was truly game ready broken in. The process is simple and easy and the results were awesome! My son is already asking me to send Mr Jenkins his fielding glove to get it reconditioned and ready to go for this next year. I would recommend his services to anyone! Thank you for helping my son regain confidence on the field with a truly broken in glove.
     
    Tony C.
    9U Travel Ball Coach
    Albertville, Alabama

    We have been very pleased with GloveWhisperer.com and highly recommend having your glove broken by Mr. Jenkins. He has broken in several gloves for our (now 13 year old) son. He really works some magic on the gloves! The process of dealing with glovewhisper.com was easy from start to finish. We sent the glove to him and in just a few days had it back ready for my son to take to the field. We also had a glove shipped straight to Mr. Jenkins from the online retailer we bought it from and he broke and it and sent it to us. Just call him and he will do all he can to accommodate your needs. His service doesn't end once the glove has been broken in. The glove arrives wrapped with a band he provides and instructions of how to keep the glove wrapped to help maintain its shape. His pricing is very modest considering the quality of the work and the time and frustration that he saves you from having to break in your own glove. I received a glove for myself for Christmas that I will be sending to Mr. Jenkins very soon! I highly recommend him.

    David

    Columbia, SC

    After discovering GloveWhisperer.com online, I emailed Mr. Jenkins about breaking in a new mitt for my, then, 11 year old catcher. I received almost immediate response to my inquiry leading to a detailed phone conversation and subsequent use of his services. My son is now approaching 14 years of age and using his second mitt that we’ve entrusted to Mr. Jenkins very capable care. Both transactions have resulted in perfectly shaped, very-near game-ready gloves, and with detail provided about how to keep them that way. I have observed that this has instilled confidence in my son by eliminating any concern that his most important piece of equipment might fail or perform in a sub-standard way. Mr. Jenkins services have proven to be worth every cent and I’m very certain that we’ll be sending future gloves his way!

     

    Hear more from our valued customers HERE

Return Policy

GloveWhisperer (GW) has a RISK FREE 100% SATISFACTION GUARANTEE

For New Gloves

  • When you order a new GW Ready To Play Glove regardless of the manufacturer we have a 90-day RISK FREE guarantee. If for any reason you are unsatisfied with the glove(s) you purchase we will pay to have the glove shipped back to GW and refund 100% of the cost of the glove and for the cost of USPS Priority Shipping 2 to 3 days.
  • All you need to do is contact us by email at info@glovewhisperer.com or call us at 203-487-8997 (Calls Monday thru Saturday 9:00 A.M. to 9:00 P.M Eastern Time). When calling or by email please be sure to provide the name as it appears on the original order you placed and if possible the last 4 digits of the order number.
  • We will email you a pre-paid return mailing label, that includes tracking and GW return processing information and easy return instruction.
  • When the glove arrives at our workshop we will process your return to credit the payment method you used (PayPal, Amazon Pay, Credit Card). The credit will be made by GW within 1 week (or less) of the return and will credit to your account according to the policies of the payment method used.
  • Please do not send the glove back without first contacting GW. While we will process returns made meeting our return policy, returns sent directly to GW not using the GW return mailing label will take longer to processes and we will not be responsible for gloves not arriving at our workshop.
  • All gloves must be returned in good condition.

GW Gloves returned under MANUFACTURER WARRANTY CLAIMS:

  • In the event you have a manufacturer’s warranty claim GloveWhisperer can help. We are happy to help you contact the manufacturer for such a claim and we will provide free Glove Break-In services for any glove purchased directly from GloveWhisperer and replaced or repaired by the manufacturer during their warranty period. Just send us the glove, or have the manufacturer send us the glove and we will provide the break-in and send it to you at no charge.

For GW Glove Services, (Any glove you send or have shipped to GW).

  • If the glove does not meet and exceed your expectations after having the initial 20-30 minute catch please contact us by email at info@glovewhisperer.com or call us at 203-487-8997 (Calls Monday thru Saturday 9:00 A.M. to 9:00 P.M Eastern Time). We will either provide free shipping and reprocess the glove for free or refund your money in full. You need to begin the return or refund within 60 days after the glove is delivered back to your postal address.
  • GloveWhisperer will return to clients any Glove that in our sole discretion is not able to be properly conditioned, reconditioned, shaped, or otherwise benefit from the GloveWhisperer process. If we determine that a Glove is to be returned without receiving services by GloveWhisperer we will refund the services cost paid by the customer. Shipping will not be refunded. If you have a question regarding the condition of a glove and if it can benefit from the GloveWhisperer Process please take a few pictures of the glove and send them along with your contact information to Info@Glovewhisperer.com or call us at (203) 487-8997.

Return Address
GloveWhisperer, Inc
YOUR NAME**
22 Hartford Ave,
Greenwich, CT 06830
**The name the order was placed with.

 

Shipping Policy

GLOVE PURCHASE AND GLOVE SERVICES ORDER TIMES:

Every glove is conditioned by hand by a GloveWhisperer professional who is trained to
meet the highest standards of service and care for each glove.
The GW process is a human process; we never use steam, chemicals of any type, oils,
excessive heat, ovens, microwaves, or water at any temperature.

 

RAPID SHIP (RS) Orders:

Ship the next business day after the order is placed. Business days do not include
Saturday, Sunday, or National Holiday’s. RS orders placed on Friday will ship on the
next business day (Monday unless a holiday). RS orders placed on Saturday and
Sunday are not processed as orders until Monday (or the first business day after the
weekend). We try to ship all orders as quickly as they have been properly processed
and checked for quality control.

 

READY TO PLAY (RTP) Orders:
Ship 5 to 7 business days or less after the order has been placed. Business days do not
include Saturday, Sunday, or National Holiday’s. RTP orders placed on Friday will ship
on the next business day (Monday unless a holiday). RTP orders placed on Saturday
and Sunday are not processed as orders until Monday (or the first business day after
the weekend). We try to ship all orders as quickly as they have been properly
processed and checked for quality control.


GLOVE SERVICES (GS) Orders: (You ship or have your glove shipped to GloveWhisperer):
Ship back to customers 3 business days or less from the day after they arrive. All gloves
are checked in by the next business day after they arrive at our Connecticut workshop.
Saturday, Sunday, and national holidays are not business days.


SHIPPING DELIVERY: (Shipping begins once your glove is ready to ship):
The following shipping methods are available for US Shipping Including Alaska and
Hawaii
USPS PRIORITY 2 to 3 Day with tracking (not guaranteed delivery time by USPS)
USPS EXPRESS 1 to 2 Day with tracking delivery time guaranteed by USPS on label.
FedEx 2 Day with Guaranteed 2 Business day delivery (For up to 2 Gloves)

FedEx 2 Day and Express options as calculated per order

 

SHIPPING TO U.S. Territories, APO/FPO addresses:
GloveWhisperer ships using USPS Priority and Express Mail Services and many U.S.
Territories, APO/FPO shipments are covered by our general shipping policy. For
military shipments GloveWhisperer will refund shipping charges, after the purchase is
completed for active military shipping to a military address.

 

Canada or other International addresses:
GloveWhisperer does ship to Canada and internationally. GW works with several major shipping companies to offer you the best selection of shipping options and pricing. If you have any questions you can email us at info@glovewhisperer.com or call us at 1 (203) 612-4642.

GloveWhisperer is always reviewing our shipping policies, adding new services, and
new shipping providers. We attempt to provide the best shipping at the most affordable
cost. GloveWhisperer reserves the right to update future shipping charges and change
shipping providers at our discretion.


To Send a Glove Services Glove to us for Break-in Ship To Us:

GloveWhisperer, Inc
YOUR NAME**
22 Hartford Ave,
Greenwich, CT 06830
**The name the order was placed with.

Upkeep

1) Wipe the glove with a damp cloth after play. Remove dirt and mud.
2) Wipe out any sweat from the inside Palm area of the glove.
3.) Twice a year use saddle soap, A VERY THIN LAYER, on the
leather. Wait 5 minutes then Rub off with a soft dry cloth.
4) You can treat the inside palm area with a thin coat of saddle soap
monthly to protect against damage from hand sweat.
* We do not recommend oils as these just make the glove heavier.
* High grade saddle soup contains a bit of bee’s wax and a very light oil.
Bee’s wax will help protect the leather from dampness and sweat and
the light surface oil will help keep the leather conditioned.
* Never use direct water or a wet cloth on the glove and do not
submerge the glove in water.
* Water, steam, and high heat will leach the essential oils from the
glove; these oils cannot be replaced with glove oil.
* If your glove becomes wet you should wipe it down with a dry cloth.
Place the wet glove in a cool dry place; on a wire rack is best so air
can flow all around the glove. You can put newspaper in the palm area.
Let the glove dry out naturally, this may take several days depending on
how wet the glove was.
* Do not try to speed up the drying by using heat, hair dryer, oven,
microwave or other devices. Any of these will damage the glove.

**These are offered as suggestions, GloveWhisperer in no way takes responsibility for your glove.**